Returns, Refunds
& Order Issues
Policies for purchases throughout the Faith of the Gardener universe.
All Sales Are Final
Because our shop includes beauty products, journals, and other specialty items, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or products that have been opened or used.
If an item arrives damaged, defective, incomplete, or incorrect, please contact us so we can review the issue and make it right.
Beauty & Personal Care
For health, hygiene, and product-safety reasons, beauty and personal-care products cannot be returned or exchanged. This includes opened and unopened products.
If your beauty product arrives damaged, defective, leaking, broken, or incorrect, please contact us with your order number and clear photos or video showing the issue.
Once reviewed and approved, we may provide a replacement or refund depending on the circumstances and product availability. You generally will not be required to return a damaged beauty product unless we specifically request it.
Journals & Other Goods
Journals, books, and other physical merchandise are final sale.
If an item arrives damaged, contains a manufacturing or printing defect, or you receive an incorrect item, contact us with your order number and clear photos showing the issue. After reviewing the claim, we may provide a replacement or refund as appropriate.
Order & Shipping Issues
Please contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect. Include your name, order number, a brief description of the problem, and clear photos or video of the item and packaging when relevant.
If tracking indicates that a package may be lost in transit, contact us so we can review the shipment and determine the appropriate next steps.
If a package is marked as delivered but cannot be located, please first check the delivery area, household members, neighbors, and the carrier. We will do our best to assist, although replacement cannot be guaranteed for packages confirmed as delivered to the address provided at checkout.
Orders may begin processing shortly after purchase, so changes and cancellations cannot be guaranteed. Contact us as soon as possible if you notice an error.
Contact Us
Questions or problems with an order? We're here to help.
Please include your order number for faster assistance.